Politique de remboursement
Return and Refund Policy — The Kazeno
At The Kazeno, we want you to be satisfied with your order. If an item is not right for you, you may request a return within 30 days after receiving your order.
For any question or return request, please contact us at:
Return Conditions
To be eligible for a return, the item must be:
in the same condition as when you received it;
unused, undamaged, and complete;
returned with all accessories, parts, cables, stands, manuals, or included elements;
in its original packaging whenever possible;
accompanied by proof of purchase or the order number.
This policy applies to our electronic device accessories, such as phone stands, laptop stands, tablet stands, car phone accessories, mini fans, mini gadgets, and other practical accessories.
Return Window
Returns are accepted within 30 days after the customer receives the order.
After 30 days, we may not be able to accept a return request.
How to Request a Return
To request a return, please email us at:
In your message, please include:
your name;
your order number;
the item concerned;
the reason for the return;
photos or videos if the item is defective, damaged, or incorrect.
If your return request is accepted, we will send you the return instructions, including the address where the package must be sent.
Items returned without a prior return request will not be accepted.
Return Address
Returns must only be sent after confirmation from our customer support team.
Return address: [INSERT RETURN ADDRESS]
Please do not return an item without receiving our instructions by email.
Free Return Shipping
Return shipping is free for approved returns.
If your return request is accepted, we will provide the necessary return instructions and, when applicable, a prepaid return shipping label.
No Restocking Fees
The Kazeno does not charge any restocking fees for approved returns.
Final Sale Items
We currently do not sell final sale items. This means no item is marked as final sale unless clearly stated otherwise on the product page or at checkout.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a defective, damaged, or incorrect item, please contact us quickly at:
Please include your order number and photos or videos of the issue. We will review the situation and offer an appropriate solution, such as a replacement, return, or refund depending on the case.
Non-Returnable Items
Some items may not be eligible for return, including:
gift cards;
items that have been used, damaged by the customer, or returned incomplete;
items returned without proper packaging and arriving damaged;
personalized or special-order items, if applicable.
We do not accept returns for items showing signs of excessive use, intentional damage, or improper handling.
Exchanges
The fastest way to get another item is to return the original item and place a new order once the return has been accepted.
If the item received is defective or incorrect, please contact us at:
We will let you know the best solution.
14-Day Cooling-Off Period in the European Union
If your order is shipped to the European Union, you generally have the right to cancel or return your order within 14 days after receiving it, for any reason and without providing a justification.
The item must be returned in new condition, unused, complete, with its accessories and original packaging whenever possible. Proof of purchase or an order number will be required.
Refunds
Once we have received and inspected your return, we will notify you by email whether the refund has been approved or denied.
If the refund is approved, it will be automatically issued to your original payment method within up to 10 business days.
Please note that your bank or credit card company may take a few additional days to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Orders Not Received
If your order seems delayed, stuck in transit, or marked as delivered even though you have not received it, please contact us at:
We will check the tracking information and help you find a solution.